We’re hiring at our location in Berlin

Workforce Management Lead (m/f/d)

Your challenge:

We are looking for a motivated, creative and data-driven colleague for our Berlin site, acting as a Workforce Manager (m/f/d). Your daily tasks are, but not limited to:

  • Taking over responsibility of  the WFM Cycle for the Site (Forecasting - Capacity Planning – Scheduling – Real time Management)
  • Leading and supervising our team of scheduling and real-time specialists
  • Ensuring all accounts´/clients´ goals are met by analyzing work volume variances to forecast and proactively providing direction to adjust scheduling/staffing levels accordingly
  • Adjusting schedule to forecast according to internal and client’s requirements
  • Ensuring the overall site KPI optimization
  • Creating, analyzing and optimizing WFM Processes
  • Taking responsibility for daily analysis of deviations and risks
  • Regular client meetings representing Majorel’s WFM topics
  • Potentially taking over the global WFM management for a client with multiple locations around the world


Your profile:

  • Commercial education, successfully completed bachelor's or master's studies with a focus on economics, business or mathematics
  • Very good English skills (min. B2), German skills preferred but not mandatory
  • Ideally, 2-3 years experience in WFM
  • Very good numerical reasoning and analytical thinking
  • Analytical, structured way of working and a high degree of initiative
  • Shares relevant information openly; encourages and engages in open dialogue
  • Takes a clear position and strives to resolve conflicts productively
  • Fosters collaboration across organizational and cultural boundaries
  • Team orientation, high interpersonal skills and personal commitment
  • Very good knowledge of computers and applications (e.g. Analytical tools, Power BI, MS Office, especially Excel)

What we offer:

  • An international working environment with employees from up to 80 nations
  • Flexible working hours
  • Remote office work possible
  • The opportunity to play a key role in shaping our WFM processes
  • Discounted public transportation ticket for easy arrival and departure
  • Fruit days, subsidized lunch offers
  • Regular team events
  • Location that is easily accessible by car or public transportation

About us:

We are Majorel. Globally we provide a unique customer service and ensure satisfied end customers.

As a global player, we rely on the expertise and the know-how of our specialists and executives, who through their effort work to make our company better every day.

We base everything we do on creativity, excellence, and respect. Our around 8,000 employees at more than 25 sites in Germany are our foundation and our most important capital. Become a part of our team.

Majorel. Driven to go further.

A big team is looking forward to you.
Apply here or send your questions by e-mail to .

Majorel Berlin GmbH, Betriebsstätte Berlin 1 | Personalabteilung | Carmen-Olivia Horongozo

You are looking for another location or want to learn more about Majorel?
Visit us on majorel.com.