We’re hiring at our location in Berlin

Turkish Customer Service Representative / Online Advertising Specialist (m/f/d)

Please note: For the safety of our current and future employees we will offer remote trainings followed by home office during the current health crisis related to COVID-19 (Coronavirus).

 

Overall Job Purpose

This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. As a CSR Online Advertising Specialist you will be providing high quality customer assistance to our Client’s customers. In this role you will be working on our client’s site to apply an understanding of their products and drive ROI to an existing customer starting of small and medium business accounts with further development opportunities. Key activities include customer account reviews, upselling, pro-actively establishing client satisfaction and ensuring adaptation of account optimisation.

 

Duties and Responsibilities

  • Provide high quality online customer service via phone, chat and email that exceeds the customers’ expectations
  • Deliver efficient troubleshooting and query resolution
  • Assist customers with account optimisation through various communication channels including social networks
  • Upsell additional product features to existing B2B customers
  • Identify, qualify and overcome customer objections
  • Ability to research and develop knowledge of customers products and services
  • Collaborate with other departments to resolve customer escalations within agreed timeline
  • Meet deadlines with a fast paced environment
  • Use initiative to identifying trends and/or process improvements
  • Participate in on-going product training and process upskilling
  • Gain an in depth knowledge and understanding of all online advertising services including PPC, Maps,  Analytics, Shopping and Search

 

Required Qualifications & Experience

  • Fluency in written and spoken English and the required language for this role is essential
  • Preferably 1 years’ experience in a customer service related field
  • Excellent communication and negotiation skills and confidence in dealing with customers
  • Comfortable working in an online environment with general computer literacy
  • Strong analytical and problem solving abilities
  • Self-motivation to meet and exceed individual and team targets
  • General knowledge of social media and digital platforms
  • Ability to work individually and as part of a team
  • BA/BSc degree or equivalent is preferable but not essential

 

Competencies

  • Solutions Orientated 
  • Initiative
  • Collaboration
  • Organizational commitment  
  • Customer Focus
  • Teamwork
  • Organization & Planning
  • Results Orientated 
  • Attention to detail
  • Problem Solving & Information Gathering
  • Resilience & Adaptability

 

What we offer

  • Vibrant, multi-cultural environment 
  • Career & Personal Development 
  • Quarterly performance bonus
  • Capital formation savings payments
  • Comprehensive Benefits Package 
  • Access to Discount Schemes
  • Paid Annual Leave

A big team is looking forward to you.
Apply here or send your questions by e-mail to .

Majorel Berlin GmbH, Betriebsstätte Berlin 2 | Human Resources | Kherlen Damdindorj


You are looking for another location or want to learn more about Majorel?
Visit us on majorel.com/career-de.