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Job Responsibilities

  •  Provide team leadership and coaching
  •  Implement, analyze and develop action plans
  •  Motivate the team in order to achieve the goals set
  •  Focus the team daily on the tasks at hand according to the customer requirements and objectives
  •  Communicate team status, task accomplishment, and direction
  •  Ensure that the operational KPIs and SLAs methodologies of the company are achieved by   monitoring, evaluating and ensuring the control of the team.
  •  Analyze KPIs and SLAs and proactively report on actions to the Operations Manager.

Job Requirements

  •  Work experience in team management, ability to motivate and coach team members;
  •  Knowledge and experience in service center services/ grocery sector;
  •  Strong administration and organization skills;
  •  Very good analytical skills, productivity / service reports with a keen eye for detail;
  •  Very good PC skills - proficiency in the use of Microsoft Office;
  •  Passion to service end-customers (B2C);
  •  Excellent communication skills & high focus on customer satisfaction;
  •  Troubleshooting mindset with good IT knowledge and PC troubleshooting skills;
  •  Proficiency in the use of Microsoft Office specifically Excel;
  •  Full proficiency in English and German (min. C1 level, mandatory);

Job Offerings

  • Excellent reputation as responsible employer;
  • A welcoming and inclusive environment;
  • A team ready to help you develop and grow;
  • A multinational environment, different nationalities and cultures to work every day.

Equal Opportunities

At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking.

Majorel is a company committed to equal opportunities. People with reduced working hours with legal guardianship will be taken into account on equal terms with the rest of their colleagues who are not in that situation.