We’re hiring at our location in Cairo

Workforce Specialist

Job Responsibilities:

  • Engagement with Business Unit and Workforce Management Team in relation to call center performance and provide commentary on impacts and key driver
  • Compiles and distributes and analyzes daily, weekly, and monthly call center performance reports
  • Use workforce tracking tools to maintain information on employee activity and status, including scheduled assignments and absences, meetings and other schedule exceptions
  • Facilitate any vendor or Stuffing needs as creating new users terminate any resigned users reporting and escalate any technical issues
  • Research issues through data mining databases/systems
  • Providing recommendations for improved performance within the Workforce Management team and for supported work groups

Job Requirements:

  • Ability to drive high performance work teams
  • Proficiency with Excel
  • Adept at managing multiple priorities and tasks in a fast-paced environment
  • Good reasoning abilities and sound judgment. Tactful, flexible and people oriented.
  • Communication and interpersonal skills
  • Ability to work in a team environment
  • Ability to act and drive a sense of urgency to ensure both internal and external customers are served in a timely manner.
  • Ability to motivate and lead through tactical leadership built from strategic vision.
  • Strong ability to analyze call trends and take appropriate action
  • High school degree; college degree preferred
  • Must be available to work any shift any day
  • Working knowledge of call center dynamics, verbiage and methodologies
  • Proficiency with IEX scheduling software preferred
  • Previous Workforce management desired

A big team is looking forward to you. Apply here!

Majorel Egypt | Human Resources | Yasmine Ameen

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