We’re hiring at our location in Cairo

German Quality Coach

Job Responsibilities:

Monitor calls/emails and evaluate agents' performance concerning the quality of service offered through all channels
Compile and track performance at team and individual level
Prepare and analyze internal and external quality reports for management review
Hold calibrations and meetings with internal and external teams
Conduct presentation & business simulation with new hires
Evaluate and validate customer feedback to identify key behaviors that drive and improve CSAT
Give recommendations for process improvements based on the customer experience and feedback
Provide KB and soft skills sessions
Provide coaching and side-by-side monitoring for outliers
Map the need for training and onboarding programs 

Job Requirements:

Minimum 6 months experience as quality coach
Excellent verbal, written and interpersonal communication skills
Excellent presentation skills
Excellent coaching skills
Excellent analytical skills
Good knowledge of MS Office
Intermediate English level

A big team is looking forward to you. Apply here!

Majorel Egypt | Human Resources | Yasmine Ameen

You are looking for another location or want to learn more about Majorel?
Visit us on majorel.com/career-de.