We’re hiring at our location in Cairo

Operations German Team Leader

Job Responsibilities:

Lead and motivate a Contact Centre team to optimum performance levels to achieve agreed targets contributing to the company's objectives
Handle daily operational tasks such as monitoring, coordination with different teams and departments and arrange team internal matters
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives. Manage performance through regular, effective reviews, addressing performance issues according to the company's policies and procedures
Conduct development reviews and recommend training and development plans
Deliver all operational KPI's, achieving set targets and objectives
Deep-dives into performance trends and propose corrective actions
Challenge processes and procedures, identify and implement improvements to enhance the customer experience or improve operational efficiency
Build effective relationships with other teams and departments. Communicate all information clearly and in a timely manner
Act as a role model to others whilst striving to achieve high standards of performance and customer service
Ensure full adherence to company policies and imposed policies by the client

Job Requirements:

Proficiency in German is a must (Spoken and Written)
Very good in English is a must (Spoken and Written)
Good Communication skills
Good Problem-solving skills
Good Leadership skills
Good Coaching skills
Very good verbal and logical reasoning
Good Skills (Microsoft Office – G Suite)

A big team is looking forward to you. Apply here!

Majorel Egypt | Human Resources | Yasmine Ameen

You are looking for another location or want to learn more about Majorel?
Visit us on majorel.com/career-de.