About Majorel
At Majorel we design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands. We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners.
We serve customers across the world through our 78,000+ employees based in 44 countries in Europe, the Middle East, Africa, Americas and Asia in 60 languages. We support customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.
Majorel employees are differentiated by a particular kind of drive – we are always driven to go further to do the best we can every single day. We are relentless, resourceful, resilient, agile, energetic and focused and if you are too, we’ll provide you with an environment that will let you thrive.
Job summary
The Senior Scrum Master works directly with Agile Delivery Teams to ensure the smooth operation and delivery of work. This role will report into the Global IT Apps Delivery Manager and will oversee Scrum Master activity overall, manage the sprints from a planning, backlog grooming, daily stand-ups and retrospectives points of view, while facilitating the growth of an Agile culture. The Scrum Master will be responsible for tracking and measuring delivery and reporting to stakeholders a variety of sprint and delivery metrics.
Main responsibilities
- Drive scrum ceremonies, including, scheduling and facilitating daily stand-ups, manage the product backlog, guide the team through backlog grooming, lead sprint retrospectives and work on eliminating impediments.
- Coach and lead Agile Scrum practices to Delivery teams, promoting a delivery mindset and a focus on “fast shipping”, Planning Deliverables, Helping Teams & Monitor Performance.
- Develop an understanding of the products, capabilities, and business to help drive better delivery of value.
- Work closely with Product Owners to ensure backlog items are properly and fully defined prior to acceptance into an iteration/sprint.
- Build solid relationships with Global IT, Business Leads and (if applicable) with external suppliers, to ensure alignment of delivery.
- Produce Agile metrics and reports for Delivery Teams and for Stakeholders, nurturing a data-driven culture.
- Promote Agile principles through active participation in Majorel’s Agile Communities of Practice and build a culture of continuous improvement. Create an environment of trust within Delivery teams.
Educational Background:
- College degree or equivalent, computer science degree ideal but not mandatory; Scrum Master/Agile certification.
- Minimum of five years of experience in an Agile software environment with a minimum of two years as a hands-on Scrum Master.
Technical Skills: (knowledge, experiences, IT tools/software, languages)
- Strong knowledge of DevOps methodology and good knowledge of an Agile Project Management Tool (Azure DevOps, JIRA…), preferably Azure DevOps.
- Knowledge of CX industry and experience with working/managing alongside of development teams.
- Experience in working with/coordinating external service provider delivery teams.
Nice to have:
- Experience in work with the Data Lake.
- Understanding of BI reporting tools.
- Experience with UX/UI design implementations.
Soft Skills:
- Excellent interpersonal and written communication skills with high level of critical thinking;
- confidence in communicating and working with a varied stakeholder group, including senior stakeholders; ability to build trust across teams.
- The ability to work for several projects (existing and new) at the same time.
- Ability to learn and be onboarded quickly.
- Experience working in a large company (corporation) where there are different systems integrated.
Locations: Sibiu, Cluj, Brasov
Does the profile match your CV and are you interested? Please press the apply button below!
At Majorel, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.
