Main Responsibilities:
•Manage on-site support activates across Majorel premises
•Ensure on-site resources are properly allocated,
•Ensuring that global strategy and technical standards are adhered and deployed locally .
•Overseeing IT capabilities such as Capacity Management, Availability Management, Service Level Management and Performance Reporting.
•Daily monitoring of on-site support tickets, KPIs, and make sure that tickets are escalated if needed.
•Ensure that Problem related to tickets are delivered on time and fully addressed by the owner
•Assist to improve complex processes by recommending solutions & escalate on site issues
•Handle technical hardware issues with suppliers through Supply Chain team
•Monitor assets life cycle and manage warehouse/inventory activities.
•Closely working with the supply chain leaders to manage purchases of technological equipment & software & Provide a technical interface to ensure full understanding of company needs
•Participate in the implementation of IT projects & solutions.
•Identify and manage tasks, issues, risks, and action items
•Using methodology values, principles, and practices to plan, manage, and deliver solutions.
•participate in the annual budget and ensure cost effectiveness
•Ensure that the service is timely and accurate on daily basis
•Following up on team progression & Conducting meetings & performance appraisals with the team to track performance..
•Ensure understanding & compliance with Majorel vision mission and values and follow regulatory Majorel policies & procedures.
•Ensure subordinates comply with the code of conduct and policies.
•Working with Global and regional teams to ensure alignment and continuous cooperation.
•Stay up to date on new trends, best practices and marketing initiative
Additional task can be assigned at any time.
