We are hiring at all our locations at global level

Global Key Account Manager

About Majorel

At Majorel we design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands. We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners.

We serve customers across the world through our 63,000+ employees based in 31 countries in Europe, the Middle East, Africa, Americas and Asia in 60 languages. We support customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.

Majorel employees are differentiated by a particular kind of drive – we are always driven to go further to do the best we can every single day. We are relentless, resourceful, resilient, agile, energetic and focused and if you are too, we’ll provide you with an environment that will let you thrive.

Job summary

As the Global Key Account Mangement your role is to be the pivot between the client’s and Majorel’s global organizations. By further building a strong partnership you will be help translate the customer’s needs in solutions that Majorel can deliver globally. As the global account manager you will be the main person to lead the account strategy and further development of Majorel’s global book of business with the client.

Main responsibilities

  • Establish, maintain and expand a broad network and trusted relationships with relevant stakeholders in the Client organization by high-impact as well as socializing meetings
  • Bridge potential gaps in timezone, geo, language and culture by representing Majorel, our capabilities and values virtually and face-to-face when possible
  • Get in-depth understanding of the Client’s development roadmap and priorities, such as new KPIs, services, functionalities (the ‚bigger picture‘) and communicate to Majorel stakeholders
  • Identify, understand, extract and communicate Client’s requirements to all relevant Majorel stakeholders
  • Closely monitor market developments (Client, competition, regulatory framework, etc.) in order to assess potential impacts and opportunities on the business scope and derive tangible actions
  • Proactively identify new opportunities and communicate to and orchestrate with relevant stakeholders in Majorel
  • Increase likelihood of business awards by actively influencing the Buying Center on Client side
  • Represent Majorel, its service offering and capabilities to all relevant Client stakeholders, ensuring deliverability at all times, including e.g. service offering, existing and greenfield site options, technology and transformative ability
  • Ensure tight commercial management (P&L, Flash, budget, reforecast)
  • Accountability for end-to-end invoicing cycle
  • Become aware, communicate, influence and improve tactical changes to processes and procedures
  • Demonstrate transformational capability by conceptualizing and executing frameworks for Innovation and Continuous Improvement
  • Negotiate contracts with the Client, ensure full contract compliance and manage the contract change process, working closely with Legal, Compliance and other internal stakeholders
  • Work closely with all internal Stakeholders to create a cross-country harmonized approach
  • Support solution design in alignment with Majorel Teams including Sales, Bid Management, KAM, Technology and Country Organizations
  • Drive more efficient and seamless delivery by proposing and ensuring enhancements, automation and best practices
  • Be sensitive to identify potential escalations to ringfence and manage with lowest impact; support escalation management on the ground for escalations triggered by local Teams

Competencies and professional background

  • 5+ years of experience in a BPO/Business environment with experience in consulting, outsourcing, Client management or business solutions
  • Candidates must be educated to degree level in a relevant business discipline and / or hold a professional qualification
  • Excellent communication skills to lead both client and internal stakeholder groups at all levels of the organisation
  • Proficiency in English language, any further language beneficial
  • Experience in Advertising management, advertising campaign management, Marketing, Sales beneficial
  • Strong, confident presenting skills
  • Proven success in the design of winning solutions
  • Working knowledge of PC technologies and IT business applications
  • Ability to work in a demanding and intense work environment
  • Data driven and hungry to allow for fact-based decisions
  • Strong methodological skills, certification in COPC, Six Sigma and similar beneficial
  • Experience in leading cross-country, high-impact projects
  • Ability to see the big picture as well as the relevant details
  • Strong relationship building and negotiation skills
  • Demonstrable achievement within an extremely fast-paced, results-driven, highly ambiguous and dynamic environment
  • Meet multiple deadlines consistently
  • Ability to drive change and develop strategies for managing it
  • Highly motivated, possess the ability to create business cases, prepare sound proposals and understand clients operations and business needs in detail
  • Ability to embrace accountability for results and constant learning

 

Does your profile fit the job? Press then the apply button and we will come back to you asap!

Do you want to know more about working at Majorel? please visit www.majorel.com 

A big team is looking forward to you. Apply here!

Majorel Corporate | Human Resources | Corporate Recruitment Team Majorel


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