Global Performance Manager-Estonia

About Majorel

Majorel supports clients all over the world to successfully shape their customer relationships. More than 60,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our customers . Today’s rapidly changing environment, we constantly excel in service delivery; with  our spirit of true entrepreneurship, adaptability and our drive to go further, we view it as an opportunity to innovate by getting the best from people and technology. We constantly strive for the best. We know that doing so is pursuing a moving target. It takes full commitment to go the extra mile. Mutual respect and trust is the hallmark of every successful business, and it’s at the core of everything we do at Majorel. We excel through innovation, collaboration and teamwork: not only amongst our colleagues, but in partnership with our clients as well as with our service providers.

Job summary

This position is responsible for facilitating the operational aspects of the Global business model process to ensure consistency in the assumptions and methodology across the global account. He / She will ensure alignment of the commercial success metrics, i.e. budget input, reforecasting, etc. He / She will provide support to the Regional SDMs to review non-profitable business/LOBs across the global account. Driving the recalculation process of business plans to determine the needed actions and best solution(s) to maximize ROI. Serving in a consulting capacity as an expert in strategic business planning, negotiation, and financial risk management

Main responsibilities

  • Coordinating the budget process across the Global account to ensure the key stakeholders are involved and informed
  • Coordination of the Global Business Model process for operations
  • Facilitating the operational assumptions dialogue between Client Management, Sales, and Regional Service Delivery Managers across the global footprint
  • Supporting Regional Service Delivery Managers to review/recalculate non-profitable business/LOBs
  • Collaborating with Regional Service Delivery Managers to identify financial improvement opportunities to maximize ROI
  • Supporting Regional Service Delivery Managers to asses financial risk related to new or existing business
  • Transferring financial knowledge and expertise into new locations/businesses in alignment with global Frameworks/Blueprints and Standards

Competencies and professional background

  • Communication: Ability to boast motivation, morale and productivity, as well as enhance collaboration at all levels and solicit higher quality insights into financial challenges
  • Leadership: Providing a structured approach and framework with clear guidelines
  • Vision: to help improve motivation and direction for employees while creating a change story to follow
  • Strategic Analysis and Planning: Competent in creating financial risk assessments that provide strategic benefits to the organization by analyzing the current state/needs, Analytical skills and an eye for detail
  • Knowing Financial Management Principles and Best Practices: A background in operations and financial management, leadership, and Industry / Market knowledge
  • Other Soft Skills: Technical skills, negotiation skills and the ability to influence people, work as part of a team, problem solving, strategic thinking and networking capability
  • Digital Literacy: Understanding of how ‘Digital’ impacts every modern day organization i.e. digital business models such as agile
  • Language skills: High level of Proficiency in written/verbal English (additional language, German, French, Spanish or Italian an advantage)
  • Additional: Holding academic credentials in Finance and Risk preferred, experience of managing multiple stakeholders, remote management experience


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