Global Technical Account Manager

Global Technical Account Manager

Job summary

Single point of contact for global clients and GAMs of all the IT topics. To know and coordinate all the resources of IT to serve the global Clients.

Main responsibilities

  • Manage and knowledge of the technical file and footprint of the global client
  • Commercial: Help in pre-sales. Design of IT elements in offers for new business, RFPs and upselling activities.
  • Rollout: Coordinate and manage internal It resources to facilitate implementation of services.
  • Assuring an uniform IT delivery and performance for every GC
  • Single interface for incident management affecting GC. Unified incident report.
  • Search of IT solutions for any need coming from the operation or any improvement to increase the profitability and customer satisfaction

Competencies and professional background

  • Holistic vision of the business drivers of global client
  • Analytical perception of the effect of our IT offer in the client success
  • Influence ability to steer IT discussion
  • Knowledge of BPO/CRM, contact center and content moderation business
  • Experience delivering IT services and technology services
  • Experience and ability for pre-sales support
  • English


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Majorel Corporate | Human Resources | Corporate Recruitment Team Majorel

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